Privacy Policy

Introduction

Keystone Eldercare Solutions ("we," "our," or "us") is committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our eldercare consultation services.

We understand that the information you share with us is often sensitive and personal. We treat this information with the utmost care and respect, adhering to all applicable privacy laws in British Columbia and Canada.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Family Information: Details about your family members requiring care, including health conditions, care needs, and living situations
• Health Information: Medical history, diagnoses, medications, and care requirements relevant to our consultation services
• Communication Records: Notes from consultations, emails, and other correspondence
• Payment Information: Billing details and payment history (processed securely through third-party payment processors)

How We Use Your Information

We use your personal information for the following purposes:

• To provide eldercare consultation and support services
• To create personalized care plans and recommendations
• To communicate with you about your consultation and services
• To coordinate with healthcare providers and care facilities (with your consent)
• To process payments and maintain financial records
• To improve our services and develop new offerings

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: When you authorize us to share information with healthcare providers, care facilities, or family members
• Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, scheduling software)
• Legal Requirements: When required by law or to protect our legal rights

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure, encrypted storage of digital records
• Limited access to personal information on a need-to-know basis
• Regular review of our data collection and storage practices
• Secure disposal of records when no longer needed

Your Rights

Under Canadian privacy law, you have the right to:

• Access your personal information that we hold
• Request correction of inaccurate information
• Withdraw consent for certain uses of your information
• Request deletion of your information (subject to legal retention requirements)

To exercise any of these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Client records are typically retained for a minimum of 7 years after our last interaction in accordance with professional standards.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: