Our Approach

LISTEN. CLARIFY. NAVIGATE. INFORM. PLAN. SUPPORT.

That’s how we like to see our approach.

keystone-eldercare-approachWe LISTEN to your story and your situation. Everyone has a unique story and challenges.  Once we’ve listened, we determine which services are RIGHT for you.

We CLARIFY.  We make sure we understand all the parts.  With clarity, we can see the “big eldercare picture.”  Clarifying gives us the ability to help prioritize areas that need immediate action and support.

We help you NAVIGATE.  This includes health care, housing and social systems and the larger topic of eldercare. We’ll give you a road map on what options are available, who to call, how to get what you need through conversations with the people you are caring for and how to engage with health care providers.  We help you find the right services in the community and what questions to ask.  We also make sure you, as a caregiver are not ignoring your own well-being in your role.  We provide you with support in your role.

We INFORM.  As experts in Gerontology, we are a wealth of knowledge in everything non-medial – from understanding the aging process and age-related diseases to seniors housing options and family caregiving.  We want to give you the knowledge and skills to be more informed, confident and skilled as a caregiver or if you are a senior living alone, to be your best self-advocate.

We PLAN.  We ask the hard questions like, “What happens if the bottom falls out?” We want you to think about how to make sure the person you are caring for stays as independent as possible with the resources they have.  Where possible, we want to avoid an eldercare crisis.  We help you develop a plan of care and services that will support not only the needs and preferences of the aging person, but yours as a caregiver.

We SUPPORT.  This is what sets our business apart from others.  We customize our services to support the elder and the caregiver, as much or as little as they need.  Sometimes families just need a roadmap and plan to put into place.  Other times, where families are long-distance, they need more support through a transition or over the long term.  Some seniors don’t have family and need someone to be along their side for the whole journey.

Helpful Videos

Watch for the Signs

Caregiver Consultations: How We Help Frail Elderly Parents

Long Distance Caregiving

“You are amazing! What I tried to do in 2 months, you did in 1 week. You’ve helped us navigate the system, made sense of Mom’s disease, and gave back her independence and control. Thank you for making such a difference in Mom’s life and giving us, her family, complete peace of mind.”

– Mike G., Nanaimo, BC

READ MORE TESTIMONIALS   |   READ BOOK REVIEWS