Our Approach

LISTEN. CLARIFY. NAVIGATE. INFORM. PLAN. SUPPORT.

That’s how we like to see our approach.

keystone-eldercare-approachWe LISTEN to your story and your situation. Everyone has a different story and challenge.  Once we’ve listened, we determine which services are RIGHT for you and the challenges at hand.

We CLARIFY.  We make sure we understand all the parts.  With clarity, we can take a step back and see the “big eldercare picture.” With clarity comes the ability for us to help you prioritize areas that need immediate action and support.

We help you NAVIGATE.  Not just the health care, housing and social systems but rather, we give you a road map on how to get what you need through conversations with the people you are caring for, health care providers and knowing what options exist.  We help you find the right services in the community and what questions to ask.  We make sure you, as a caregiver are getting what you need to be as healthy as possible in your role.

We INFORM.  As experts in Gerontology, we are a wealth of knowledge in everything – from understanding the aging process and age-related diseases to seniors housing options and family caregiving.  We want to give you the knowledge and skills to be more confident and skilled as a caregiver or if you are a senior living alone, to be your best self-advocate.

We PLAN.  We ask you hard questions like, “What happens if the bottom falls out?” We want you to think about how to make sure the person you are caring for stays as independent as possible with the resources they have.  We want to make sure family caregivers plan for a marathon of care, not a sprint.  We help you develop a plan of care and services that will support not only the needs and preferences of the aging person, but yours as a caregiver.

We SUPPORT.  This is what makes sets our business apart from others.  We are able to customize our services to support the elder and the caregiver, as much or as little as they need.  Sometimes families just need a roadmap and they can put the plan into place.  Other times, families and seniors need more support over a period of time, through a transition.  Some seniors don’t have family and need someone to be along their side for the whole journey.

 

Helpful Videos

Watch for the Signs

Caregiver Consultations: How We Help Frail Elderly Parents

Long Distance Caregiving

“You are amazing! What I tried to do in 2 months, you did in 1 week. You’ve helped us navigate the system, made sense of Mom’s disease, and gave back her independence and control. Thank you for making such a difference in Mom’s life and giving us, her family, complete peace of mind.”

– Mike G., Nanaimo, BC

READ MORE TESTIMONIALS   |   READ BOOK REVIEWS